Return Policy 

At The 8 Senses Living we want to ensure that you love your purchase and are a happy customer. If for some reason you change your mind about your purchase, please get in touch with us by email info@the8sensesliving.com or call +971508453877. We must be notified within 3 days of receiving your product delivery. After 3 days, we will not be able to accept your return.

We accept exchanges or return within 3 days of purchase and must be supported with proof of purchase. Exchanges and returns can only be used against store credit vouchers or alternative items to the same value. Credit note should be redeemed within 90 days of date of issue.

No exchange, refund or credit note will be accepted on Custom orders, Pre-orders, special discounts or promotions periods. Delivery, shipping and installation fees cannot be refunded.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To return your product, you should bring your items to The 8 Senses Living warehouse in Jebel Ali, Dubai, United Arab Emirates.

Once your return is received and inspected, we will notify you of the approval or rejection of your return. If approved, you will be issued Store Credit equivalent to the original order value, less cost of initial shipping 

Cancellation

You are eligible to cancel your order within 24 hours, once your order is shipped we cannot cancel it anymore and we’ll have to go through the return policy mentioned above. 

Please note you will incur a transaction fee of 3% of the product/order value for any cancellations.

If the order is cancelled after being dispatched, the delivery charge of AED 100 will be billed to the customer.

To return your product, you should bring your items to The 8 Senses Living Warehouse located in Jebel Ali, Dubai, United Arab Emirates. You will bear the responsibility of covering the shipping expenses for returning your item.

Please note that shipping costs are not eligible for a refund, and if a refund is issued, the return shipping cost will be deducted from the refunded amount.

Please note

All of our collection is handcrafted from natural materials and no two pieces are the same. Variances in colour or size only reflect the handmade nature of the product and not considered faulty
We value craftsmanship and natural materials and therefore don’t see this as imperfections, but believe this is proof of its uniqueness and adds to the beauty and charm of our products